Situation
TBN Talent is an influencer and creator talent agency led by its CEO, Nick Blake. Its finance processes ran across QuickBooks Online, Bill.com and supporting workbooks, with brand payments matched every two weeks. The processes were expensive to maintain and involved too much of leadership’s time.
What CapacityPod delivers
CapacityPod now runs an accounting service for TBN Talent, which effectively covers invoicing, accounts receivable and payable, issue resolution, reconciliations and period-end close directly in TBN’s own systems. The team member responsible for the service is online on EST and deeply embedded in TBN’s Slack to take ownership of issues and communicate directly with the stakeholders to resolve.
Accounting, invoicing and payables are thus constantly up to date, while TBN Talent approves and releases every payment. CapacityPod delivers this service in-office from Campinas, São Paulo, under the leadership of René Stephansen, a Danish CFO with a decade of US-based experience. The CapacityPod model has also proved to be an attractive career option for Brazilian team members who are fluent in English and looking for international experience.
Implementation
CapacityPod’s preferred engagement model involves hiring the right person for the job and therefore starts with a good understanding of the client’s needs and the structure of the organization in which the process belongs. The person responsible for the business outcomes is considered the hiring manager and they will work closely with René Stephansen during the search and onboarding process.
For TBN, several excellent candidates were available in only three weeks, and the hiring manager was consulted on the final decision. The subsequent onboarding was very easy and effective because of the alignment achieved in the initial phase and the involvement of TBN during the whole process.
